Refund and Returns Policy
Effective Oct. 8, 2026
Returns are accepted for 30 days from the delivery date.
How long the return window stays open
The 30 days start on the date the carrier marks the package delivered. The request has to reach contact@iadorer.com within those 30 days. The sweater then has 14 days from the return approval email to go into the mail.
How a return gets started
- Email contact@iadorer.com with the order number, the sweater’s name or code (for example, IAD-FR-001) and the reason.
- For a damaged, faulty or wrong item, attach photos.
- Wait for the return approval email. It arrives within one business day and contains the return address.
- Pack the sweater with a note showing the order number.
- Mail it within 14 days of the approval email and keep the tracking ID.
Where the sweater goes back to
Returns go to the address in the return approval email. That address is given case by case, after the request is approved. It is never the Chandler, Arizona, business address, which takes letters only.
Who covers postage on the way back
| Reason for the return | Return postage |
|---|---|
| Damaged, faulty or wrong item, or not as described | Prepaid label from iAdorer |
| Change of mind, size swap or any other reason | Paid by the customer |
On a change-of-mind return, the customer pays the carrier directly. Nothing is deducted from the refund for postage. The approval email shows the return address before anything is mailed, so the postage can be checked at the carrier first.
What the restocking fee is
The restocking fee is $0.
When the refund is processed
Seven business days after the sweater is back and checked, the refund is processed. The money returns to the card or PayPal account that paid. An email confirms the amount on the same day.
How fast it shows on a statement depends on the bank or PayPal, and can add up to 10 business days.
| Situation | Refunded |
|---|---|
| Change of mind | The sweater’s price; the original $7.90 shipping charge is kept |
| Damaged, faulty, wrong or not as described | The sweater’s price plus the $7.90 shipping charge, if one was paid |
Which returns qualify
Any sweater bought on iadorer.com can come back within the window, for any reason. A change of mind counts. So does a size that turned out wrong.
What condition a returned sweater needs
A change-of-mind return has to come back:
- unworn and unwashed
- free of stains, smoke, perfume and pet hair
- with every crocheted motif still attached
- with any tag it arrived with
Each sweater is knitted by hand and its motifs are sewn on by hand. Small differences in stitch size or motif placement between two sweaters of the same size are normal and do not count as a fault.
Which items cannot come back
No item is final sale. A return is refused only when it arrives after the window, fails the condition list above or was not bought on iadorer.com. A refused return is mailed back to the customer with an email that explains the reason.
What to do about a damaged or faulty sweater
Report damage or a fault within seven days of delivery, with photos. Faults include a loose seam or motif, a hole, a dropped stitch and damage from shipping. Photos usually settle the case. When the sweater has to come back, a prepaid label is sent. The customer then chooses a replacement, if the size is in stock, or a full refund including the shipping charge.
When the wrong item arrives
A wrong design, size or color is iAdorer’s error. Send a picture of the sweater and its label within seven days of delivery. A prepaid label follows, and the correct sweater ships once the wrong one is on its way back. If the correct size is out of stock, the order is refunded in full.
When a sweater does not match its listing
A sweater that differs from its listing in a clear way, such as a missing motif or a very different color, is handled like a wrong item. The same seven days and the same prepaid label apply. Small shade shifts between a screen and the yarn are not a mismatch.
How a size swap works
There are no direct exchanges. To change a size:
- Start a return for the first sweater.
- Place a new order for the other size.
- Mail the first sweater back once the approval email arrives.
Placing the new order first keeps the second size from selling out in the meantime.
Whether a return can go out without approval
Packages mailed without a return approval cannot be matched to an order, and they may not reach the right place. Refunds apply only to returns sent after a return approval. Do not mail returns to the Chandler address.
Whether an order can still be canceled
Within 24 hours of checkout, and before the warehouse ships it, an order can still be stopped.
- Email contact@iadorer.com with the order number and the word “Cancel.”
- Wait for the confirmation email.
The refund is processed within seven business days. An order that has already shipped follows the return steps above instead.
Who covers a refused or undeliverable package
If the buyer refuses the package, or the carrier cannot deliver it and sends it back, the sweater’s price is refunded as soon as the package is back at the warehouse. The original shipping charge stays paid. A second attempt is a new shipment, billed at $7.90 unless the order totals $269 or more.
Which steps apply when a package never arrives
When the carrier confirms a package as lost, the order is replaced if the size is in stock, or refunded in full. The Shipping Policy covers the delivered-scan steps and the trace request.
Who answers return questions
| Way to reach iAdorer | Details and timing |
|---|---|
| contact@iadorer.com | |
| Phone | +1 (480) 712-5183, Monday to Friday, 9 a.m. to 6 p.m. MST |
| Contact form | iadorer.com/contact |
| Reply time | Within one business day |